A structured export process, from first inquiry to final delivery.

Inquiry & Requirements

You reach out with an initial specification product, grade, volume, packaging, destination, target Incoterm. We open a working file for your inquiry and assign a single point of contact.

• Requirement brief
• Product availability
• Preliminary quotation

Sourcing & Sampling

We identify suitable products and origin partners based on your requirements and arrange samples for review. Product information and available processing details are shared with the sample.

• Sample arrangements
• Cup profile / analysis
• Lot details & specifications

Specification & Approval

Once a product is selected, the key specifications are confirmed with the buyer before proceeding with the order. This may include grade, processing method, moisture, defect specifications, packaging, volume and required documentation.

• Product specification
• Volume and packaging
• Documentation requirements

Commercial Terms & Contract

Once the product and specifications are agreed, commercial terms are confirmed, including price, Incoterm, payment terms and expected lead time. The agreed terms are formalised before production or preparation of the shipment.

• Price
• Incoterm
• Payment terms
• Delivery timeline

Preparation & Quality Checks

Our origin partners prepare the coffee according to the agreed specifications. Where required, quality checks or pre-shipment inspections are coordinated before the goods are packed and shipped.

• Product preparation
• Quality checks
• Pre-shipment requirements

Documentation & Export

The required export documentation is prepared and coordinated with the relevant origin partners and shared with the buyer according to the agreed transaction. Depending on the shipment, documentation may include commercial invoices, packing lists, certificates of origin, phytosanitary certificates and bills of lading.

• Export documentation
• i.e Invoice, packing list, bill of lading, certificate of origin, fumigation certificate, phytosanitary certificate, health certificate, certificate of analysis, EUDR-related traceability and due diligence documentation, where applicable.
• Shipping documentation
• Estimated arrival updates

Shipment & Delivery

The shipment leaves Indonesia according to the agreed shipping terms. We coordinate shipment information and provide relevant updates through the agreed point of delivery.

• Shipment information
• Estimated arrival updates
• Shipping documentation